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FAQs

What is letterpress printing?

This is a vintage printing art that requires specialist printing plates to be made up for each individual colour for every design. The plates are then individually inked and pressed into the card meaning that you can actually feel the design.

Can I have a design personalised?

We cannot personalise our letterpress card range but do a personalised card selection. If you see any of our other designs that you would like personalised on cards or any other products,­ please contact us as designs@phuckadoodledoo.com.

How can I pay for my order?

We accept credit/debit card payments as well as Paypal.

Do I need an account to order from you?

No, you can simply check out as a ‘Guest’. However, with an account you can see your orders and change your details, etc.

What happens once I’ve placed my order?

Payment is taken at the time of placing your order.

You will immediately receive an order confirmation email. Please check this email so that you can contact us with any issues before we pack and post your order. If you do not receive this email check your spam folder.

When your order is dispatched you will receive a shipping confirmation email to let you know that your order is on its way.

All order are shipped via Royal Mail and depending on the delivery method that you have chosen and where you are in the world will affect how long it takes for your order to arrive.

How long will it take before my order is dispatched?

All letterpress cards purchased on their own are dispatched Royal Mail 1st Class on the day of order if ordered before 12 noon, Monday to Friday. All other items are dispatched within 1-3 working days although we aim to send as quickly as we can.

How long will my order take to arrive?

In the UK your item will be shipped either 1st or 2nd Class depending what you choose at check out. 1St class usually take 1-2 working days from dispatch to arrive and 2nd Class usually takes 3-5 working days from dispatch to arrive.

Unfortunately, international deliveries will take longer. Standard international postage usually takes 5-7 working days from dispatch but there can be delays at. While this is frustrating there is nothing we can do to speed up this process. If you are concerned and your parcel hasn’t arrived please contact us.

Can I change my order?

We aim to print and dispatch your order as quickly as possible so any changes need to be emailed to us within 3 hours of ordering and prior to dispatch.

Can I cancel an order?

You can cancel your order prior to dispatch by emailing us at designs@phuckadoodledoo.com. We aim to print and dispatch as soon as we can so please do so as quickly as possible.

Can I return my purchase?

If you are not completely happy with your products please email us at designs@phuckadoodledoo.com and let us know. As long as your order hasn’t been personalised or used and is within 28 days of dispatch pop it back in the post to us and we will credit your account upon receipt to the returned goods.

Please note, with the exception of faulty goods, we will not refund the value of your postage costs to return the item. Please also keep proof of postage. 

How do I contact you?

We are a purely internet based company and there are only two of us. As a result emailing us at designs@phuckadoodledoo.com is the preferred method as we cannot staff a telephone while we design, print and pack your orders. We do our best to respond within 12 hours. You can also message us via our Facebook page. 

Is my information secure and private?

We take your privacy really seriously and we do not disclose your information to any third parties other than those necessary (e.g. to receive payment, notify you of order progress or where required to do so by law.)

We use Paypal and Stripes encrypted gateways in order to keep your payment information secure. We do not hold any credit/debit card information.

For full details please see our Privacy Policy.